Frequently Asked Questions

1. Is the FirstAidPro first aid course nationally recognised and accredited?

Yes. FirstAidPro is a nationally recognised Registered Training Organisation (RTO #40407) that provides nationally accredited first aid training that meets the ASQA guidelines for training and assessment in Australia. The course content is based on guidelines from the Australian Resuscitation Council (ARC) and our courses are equivalent to, and usually exceed, comparable courses. Upon successful completion you are awarded a nationally recognised Statement of Attainment certification which shows the course name and national codes for the unit/s completed.

2. Is prior learning from other first aid training providers recognised by FirstAidPro, regardless of state or territory it was completed in?

Yes. FirstAidPro as an RTO is required to offer students the opportunity to apply for recognition of prior learning (RPL) toward units of competence or qualification for courses enrolled in. While application for RPL may be done anytime, you are encouraged to do so before start of the training program. For more details on recognition guidelines and for information on the process of applying for RPL, please read Booking Terms & Conditions.

3. Are there age restrictions when taking first aid courses?

Whilst there are some restrictions we believe everyone should have the skills to save a life. At FirstAidPro it’s a requirement that anyone under 18 years of age is required to provide us with written consent from their parent/guardian prior to participating in any FirstAidPro courses. The minimum age allowed to attend our course is 14 years of age (with parental consent). Please download and complete our parent / guardian consent form here, and email completed form to courses@firstaidpro.com.au prior to class attendance. This is the student/parent’s responsibility – FirstAidPro holds no responsibility if a student is refused entry to a class because this is not completed. Adults of any age may a enrol as long as they are able to physically meet the course practical task requirement to perform CPR for 2 minutes in a kneeling position on the floor.

4. How will the new Approved Code of Practice for first aid in the workplace effective 10th December 2010 affect my responsibility as an employer?

The Act places responsibility on the employer and self-employed to ensure that everyone is safe from injury and risks to health – not just employees.

Therefore, the level of risk in your workplace and type of workplace will determine the number of designated first aid staff members required to be on duty to provide first aid. Designated first aiders will be required to hold a current statement of attainment or will need to obtain a nationally recognized qualification under the new code of practice.

5. Does my employer need to train us in first aid?

The Occupational Health, Safety and Welfare Act 1986 sets out the essential aspects of first aid that employers have to address. Employers have a legal duty to make arrangements to ensure their employees receive immediate attention.

6. What if my employer says I need "Apply First Aid HLTFA311A", "Senior First Aid", "HLTFA301B", "HLTFA301C", "LEVEL 2" or "HLTAID003 Provide First Aid" training. Is "HLTAID011 Provide First Aid" still the correct course for me?

Yes. Previously, the standard workplace approved first aid course was called Apply First Aid, Senior First Aid, or HLTAID003 Provide First Aid. These courses have now been superseded and the national standard is Provide First Aid HLTAID011. Attendance at this course also includes CPR which is code HLTAID009 and Basic Emergency Life Support (BELS) which has the national code HLTAID010.

7. What if I work in Child Care or as a Teacher, will HLTAID011 or HLTAID012 be accepted by ACECQA and DECD?

Yes. These courses are suitable for anyone working in schools, long day care, family day care, and preschool and outside of school hours (OOSH) care services. We are a registered training organization (RTO: 40407) and are accredited to deliver this course which is accepted by ACECQA and DECD.

8. Is the new Provide First Aid the same as completing Senior First Aid?

Yes. In December 2015 the new National Health Training Package “HLT – Health” was released and HLTAID011 Provide First Aid now replaces Senior First Aid. Each participant is awarded a Nationally Recognised Statement of Attainment upon successful completion. This accreditation is current for three years, at which time it must be renewed. The CPR module of the course is current for 12 months and is required to be updated annually.

9. Is there also a first aid course for asthma-related cases?

Yes. First aid for asthma is fully covered by completing the HLTAID012 Provide an Emergency First Aid Response in an Education and Care Setting course.

10. Are your CPR courses and Provide First Aid courses the same as Red Cross and St. John’s?

Yes. We deliver the government approved nationally accredited courses in our public setting or we come and deliver to the workplace. We are a registered training organization RTO: 40407 with ASQA and our courses comply with the Australian Resuscitation Council (ARC) Guidelines relating to the provision of first aid. FirstAidPro is 100% South Australian owned and operated and provides quality training, all our trainers are qualified professionals who are supported by our compliance team who ensure the course content is always up to date.

11. How you will be assessed on the day, a combination of:

  • Quizzes
  • Multiple choice questions
  • Performance tasks
  • Simulated Practical Scenarios

Getting Your First Aid Training Certificates

12. When do I receive my first aid certificate?

After successful completion of the course, you will usually receive your nationally recognised training first aid certificate on the same day as your first aid course is completed, in some circumstances this may be the next business day if a weekend course is attended. The certificate comes as a PDF emailed to you, provided your payment for your first aid course and your USI details have been verified and paid prior to course commencement. Should you require a full colour paper copy of your certificate posted to you, you can contact our office and for a fee it will be posted via Australia Post. Read more Certificate Terms & Conditions.

13. What is a USI and how do I get one?

Your Unique Student Identifier (USI) will contain all your nationally recognised training records and results from January 1 2015 onwards. Think of it like your tax file number or CRN, this is a unique number you are allocated for life and is used to track your training and helps you find evidence of all training you completed since January 1 2015. You need to have a USI for you to be able to enrol in any accredited training course in Australia, including FirstAidPro courses. Ensuring you provide your USI information upon enrolment either over the phone or online will also ensure you receive your certificate on time.

Applying for your own USI number is relatively easy to complete, and should only take a few minutes via the Australian Government website. Be aware this process is external to FirstAidPro and is a government mandatory requirement for anyone in Australia attending accredited training – this is not something FirstAidPro staff can complete on your behalf. You can apply for your Unique Student Identifier here. Step by step instructions on how to gain your USI number can be downloaded by clicking HERE or accessing video training HERE.

14. How do I get a Wallet Card certificate and reprint for lost or damaged certificates?

Wallet cards are recognised on many work sites, and are a convenient way to carry your certification at all times should you be asked to produce it. Wallet Cards can be purchased on the day of the class, cost is $5 per card. If you decide you require a printed certificate, these are also available for an extra $12 which includes postage. We ship our certificates/wallet cards through Australia Post, and this can take up to two weeks due to a number of factors out of our control. These can be purchased in the class or you can phone 08 7120 2570 to order or email courses@firstaidpro.com.au to arrange this.

15. Until when is my first aid certificate valid?

If you have completed a first aid course in the last few years with FirstAidPro Adelaide, or another provider, there is a chance it may have now expired. See the course list below to see how long each certification lasts.

  • HLTAID011 Provide First Aid
    Your Provide First Aid certificate (previously known as Apply First Aid or Senior First Aid) is valid for three (3) years. However, the CPR component needs to be updated annually for you to keep your certification current.

  • Comprehensive First Aid – includes Provide First Aid & CPR
    Your comprehensive first aid certificate is valid for three (3) years, however, the CPR component needs to be updated annually for you to keep your certification current.

  • HLTAID009 Provide Cardiopulmonary Resuscitation (CPR)
    Your Provide CPR certificate is valid for one (1) year as per Australian Resuscitation Council Guidelines.

  • HLTAID010 Provide Basic Emergency Life Support (BELS)
    Your BELS certificate is valid for three (3) years.

  • HLTWHS005 – Conduct Manual Tasks Safely (Manual Handling)
    Your Manual Handling courses includes CPR and BELS. An annual refresher course is required for healthcare workers.

  • Student Placement Packages
    Student packages consist of CPR, BELS and Manual Handling courses. An annual refresher course is required for healthcare workers.

  • HLTAID012 Provide an Emergency First Aid Response in an Education and Care Setting
    Provide an Emergency First Aid Response in an Education and Care Setting needs to be renewed every three (3) years. Provide CPR should be renewed annually.

If in doubt, check your Certificate

Look for the certificate expiry date which is required to be printed on your certificate.

If you have completed a course with FirstAidPro we can verify your expiry date and if it is still current re-issue your certificate for you for a fee of $12 including postage.

When, Where & How First Aid Training is Conducted

16. When do classes run?

First aid classes run in the Adelaide CBD 6-7 days a week, Monday – Sunday. We also deliver courses regularly in Salisbury, Mawson Lakes, Morphett Vale, Marion, Gawler, Mt Barker and can also provide Workplace training at your site or venue 7 days a week subject to trainer availability.

17. Where are the trainings conducted and is there available parking?

Our central CBD training rooms in the Adelaide CBD are located on the corner of Rundle Mall and King William Street at Level 3/50 King William Street, Adelaide, SA 5000. All our training venues are in convenient suburban locations to provide easy access via public transport or private transport. Some of our sites have free onsite parking available, please check with our specific Adelaide training locations for specific site information on access, public transport information and parking arrangements prior to securing your course booking.

18. Is there any studying or online assessment required prior to attending my first aid course?

Prior to attending the face-to-face training, you will be required to complete the pre-course reading and the quiz, and bring it to the training session on the day. It is a self-paced, self-directed, and mandatory component of the course. The actual number of study hours required for each learner to complete the quiz varies depending on the learners existing knowledge, skills and experience.

19. Can I have the first aid course conducted at my workplace?

Yes. On-site first aid trainings can be delivered to your office and tailored specifically to your workplace requirements. A first aid program can reflect the known and anticipated risks of the specific work site as it includes general instructions, workplace hazards, specific knowledge and skills, and injuries related to your work environment. If required, we are happy to contextualise our training materials to suit your workplace requirements.

20. What are the necessary room requirements if first aid training is done at my choice venue?

There must be a large, spacious room to accommodate a group and to provide area for simulated scenarios, involving activities such as lying and kneeling on the floor. Ideally we only require a level carpeted floor or mats, whiteboard, and suitable comfortable chairs. Ideally heating/cooling, toilet, and kitchen amenities are desirable.

21. What are the things to bring and clothes to wear for my first aid training course?

On the training day, please bring a copy of your fully paid enrolment invoice, photo identification (drivers licence), USI number if you haven’t already provided it to us, a black pen, and also a notebook is helpful for note taking. Casual and comfortable clothes are also recommended as our practical training activities require lying, bending, and kneeling positions. Please ensure you wear covered footwear to training and keep all personal possessions secure at all times – we cannot be responsible for your personal property.

How To Book & Pay

22. How do I enroll in first aid courses?

You may directly book online for any of all the available courses from FirstAidPro’s calendar which lists the specific course titles with corresponding date schedule, time, location, and price of training. For step-by-step instructions, please read our information on how to make a first aid course booking. If you prefer, you can call our office to book on (08) 7120 2570 during business hours.

23. May I still undertake first aid training course when I possess special needs?

Yes. FirstAidPro is a learner-centered first aid training provider. To assist and support you on your special needs, you may email us your individual concerns when making your course booking at courses@firstaidpro.com.au or Contact and Send Us A Message.

24. When and how do I make my payment?

Fees must be paid immediately upon enrolment either online or over the phone. Our trainers at courses do not have facility to accept payments. All payments may be made through credit card and are secured by EWAY when transacted online. Any payment that is rejected or not received will mean a delay in receiving your certificate as per our guidelines. For more questions and other concerns on bookings and payment options, you may contact FirstAidPro office at (08) 7120 2570 or 0418 744 173.

25. How do I go about making booking for group training or course for our employees?

Whether on-site or off-site, FirstAidPro can provide group trainings tailored to your workplace and industry requirements. Usually, 1 trainer is assigned for groups with minimum of 4 to maximum of 25 participants. For more on corporate or business group trainings with applied discounts, you may request for a quote or more information from our Corporate Enquiries. For workplace bookings by prior arrangement we can provide a 14 day account by tax invoice or pre-payment is available either by bank deposit or online/phone credit card payment.

26. Is there any sort of guarantee with your training?

Yes, As an RTO we are bound by ASQA regulations and have the necessary refund policies in place and are available from us. If you wish to contest your assessment results we also have a policy and procedure in place to support you to do this. Although we work hard to be the best first aid provider we can be, we understand that sometimes things do not always go to plan, so we provide a money back guarantee that you will be satisfied with the quality of our training. Conditions apply.

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